Frequently asked questions

What makes Evermark Charms unique?

At Evermark Charms, we specialize in crafting personalized jewelry tailored to your individual preferences. Each piece is designed with utmost care and attention to detail, ensuring a unique and meaningful creation.

How do I place an order?

Ordering with Evermark Charms is easy! Simply browse our collection, select your preferred item, and follow the easy steps for customization. Add the item to your cart, proceed to checkout, and complete the order form with your engraving details.

Can I make changes to my order after it's placed?

Unfortunately, once an order is confirmed, we cannot accommodate changes. Please double-check your engraving details and shipping address before completing your purchase.

What is your shipping policy?

Europe: Delivery in 4-8 business days.

USA: Delivery in 5-10 business days.

Canada: Delivery in 5-10 business days.

Please allow 4-5 business days for order processing. As these products are personalized items, the creation and manufacturing process takes time.

Please refer to our detailed shipping policy for more information.

What if there's an issue with my order?

If you encounter any issues, such as misspelled engravings or a damaged item, please contact our support team with your order information and relevant photos. We'll promptly assist you in resolving the matter.

Do you offer international shipping?

Yes, we do! Evermark Charms is pleased to offer international shipping. Please review our shipping policy for details on delivery times and additional charges.

What is your return and refund policy?

Due to the personalized nature of our products, all sales are final. However, we'll gladly replace items with misspelled engravings or address errors on our part. For more information, refer to our refund policy.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. Use this information to track the status of your package on our order tracking page.

Can I cancel my order?

Unfortunately, we cannot process cancellations once an order is confirmed. Please carefully review your selections before completing your purchase.

Still have questions?

Feel free to reach out to our customer support for any additional queries or assistance. We're here to make your Evermark Charms experience delightful!